Every metric that matters, in one dashboard.
Messages, revenue, broadcast funnels, agent performance and AI containment — live, with CSV export.
Every metric that matters, in one dashboard.
Messages, revenue, broadcast performance and AI containment — live, with period-over-period deltas and one-click CSV export. No spreadsheets, no guesswork.
Trends across any period, at any grain.
Messages, conversations, broadcasts and revenue plotted hourly, daily, weekly or monthly — spot the spike, zoom into the hour, and see what caused it.
Inbound vs outbound — and your busiest hours.
See the balance of traffic — what you send versus what customers start — and the exact windows they message most, so you can staff the peak and schedule broadcasts when people actually read them. Switch the direction view to delivery status to spot failures early.
Flow executions and the broadcast funnel, side by side.
Watch automations work in real time — successful, failed, AI-handled and trigger-only executions, filterable by outcome — next to the four-step delivery funnel for every broadcast. When something fails, you see it the hour it happens, not in next month's report.
Agent performance and how your contact base grows.
Response time, workload, SLA and CSAT per agent — sortable by any column — beside customer analytics tracking new contacts and conversations, inbound and outbound.
Per-agent scorecards
Response, chats, SLA and rating — sorted by chats, response, SLA or rating.
Customer growth curves
New contacts and conversations plotted hourly to monthly.
One-click CSV export
Every table and chart exports for your own reporting.
Questions, answered.
What does the dashboard track?
Messages, conversations, broadcasts and revenue trends; message direction and delivery status; most-active hours; flow executions; the broadcast funnel; agent performance; and customer growth — all live.
Can I change the time grain?
Yes — every chart switches between hourly, daily, weekly and monthly, so you can zoom from a quarter's trend into a single hour's spike.
How is WhatsApp revenue attributed?
Orders are matched to the conversation, cart-recovery message or ad click that produced them, so the revenue chart reflects what WhatsApp actually earned.
What agent metrics are measured?
Response time, chat volume, SLA attainment and customer rating (CSAT) per agent — sortable by any column to spot coaching opportunities.
Can I export the data?
Yes — one-click CSV export on every report, so the numbers flow into your own spreadsheets and BI tools.
Where does the data live?
On your own server. WatAgent is self-hosted, so analytics never pass through a third party.
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