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Cart recovery

Turn abandoned carts back into orders.

Automated 3-step WhatsApp recovery with smart coupons, send windows and A/B testing — every rupee recovered is tracked.

Get Started FreeSee pricing →
Sell more

Turn conversations into orders.

Your shoppers are already on WhatsApp. WatAgent turns every chat into a checkout — tap an item to see it in action.

31%
carts recovered
+$24k
revenue / month
Wk 1
payback
Explore commerce tools →
Order placed · $86
Recovered via WhatsApp 🎉
Left in cart Lumen Glow Serum
Lumen Glow Serum
$48 $43
Lumen Skincare
online
Still thinking about the Glow Serum? 🛍️
Here's 10% off to finish up:
SAVE10
Just ordered, thank you! 🙌
Delivered ✓
Auto-sent from WooCommerce
Lumen Skincare
Business · online
✅ Order #4821 confirmed
Thanks Aisha! We're packing it now.9:02
💳 Payment received — $86.009:03
📦 Shipped via DHL
Track: dhl.com/482111:20
🚚 Out for delivery today 🎉8:14
Order timeline
Confirmed
9:02 AM
Paid
9:03 AM
Shipped
11:20 AM
Out for delivery
Today
0.8s
reply time
AI Assistant RAG
Does the Glow Serum suit oily skin? And do you ship to Canada? 🤔
Yes! It's oil-free and lightweight — great for oily & combination skin. ✨ We ship to Canada in 4–7 days, free over $80. 🇨🇦
Glow Serum
Glow Serum · product page
+ shipping-policy.md
94%
"Cart recovery alone paid for the plugin in week one. We cut our WhatsApp SaaS bill to zero and brought every conversation in-house."
NK
Nadia Karim
Founder, Lumen Skincare · illustrative
How it works

From abandoned to recovered, automatically.

1

A cart is captured

A shopper adds items and leaves without paying. After your idle threshold — 15 minutes by default — WatAgent captures the cart with its items, value and contact.

2

Reminders go out

Up to five timed WhatsApp nudges (1h · 24h · 72h by default) send from approved templates, with a one-tap recovery link and a coupon on the final step.

3

The order comes back

The moment the customer checks out, the series stops and the recovered revenue is attributed to the exact message that won it.

70%
of carts are abandoned
98%
WhatsApp open rate
31%
typical recovery rate
Wk 1
typical payback
The carts dashboard

Every captured cart, tracked to the rupee.

Performance at a glance — captured carts, recovery rate and recovered value — with a live list of every cart, its status, and what happens next.

Cart Recovery · Carts⚡ Send Test
Captured carts
12
last 7 days
Recovered
4
won back
Recovery rate
33%
of captured
Recovered value
₹17.2K
from 4 carts
CustomerTotalAbandonedStatus
AM Arjun M #7₹8,40019m ago● Abandoned
DP Divya P #4₹3,2501d ago● Recovered
RK Rohan K #1₹5,6002d ago⚠ Missing phone
Recovery steps

Three nudges, perfectly timed.

Set up to five steps with your own delays — 1 hour, 24 hours, 72 hours by default — each using a Meta-approved template. Preview and test any step, attach a coupon to the last one, and the series stops the moment the customer buys.

  • Your delays, your templates

    Minutes, hours or days per step — with Preview and Test on each.

  • Coupon on the final step

    A tiered discount attaches to the last message — the closer they were, the less you give away.

  • Send windows & A/B testing

    Quiet hours, targeting, segments and optimization — all in Settings.

Settings · Recovery StepsApply preset ▾
1
Step 11h after abandonment
1hours ▾cart_recovery_step1 ▾◉ Preview➤ Test
2
Step 224h after abandonment
24hours ▾cart_recovery_step2 ▾◉ Preview➤ Test
3
Step 372h after abandonment · coupon attaches here
72hours ▾cart_recovery_step3 ▾◉ Preview➤ Test
+ Add step3 of 5 steps
Set it up once

Ready to send in minutes — and every cart has a story.

Settings · General
✓ Ready to send
✓ Cart recovery is enabled
✓ Every step has an approved template
✓ Background scheduler is healthy
Abandonment threshold: 15 minutes
15m30m1h2h4h1 day
Minimum time a cart sits idle before recovery starts.
Cart #7 · Arjun M📞 Call
Cart value
₹8,400
Items
2
Messages
3
Last activity
20m
STATUS● abandoned
PHONE+91 73••••• 207
ABANDONEDJul 23, 10:49 AM
EXPIRESJul 30, 10:49 AM
COUPONSAVE10 · attaches at step 3
RECOVERY LINK…/cart-recovery/rec_8f2 ⧉
Cart Recovery FAQ

Questions, answered.

When does a cart count as abandoned?

After your abandonment threshold — 15 minutes by default, configurable up to a day. The first recovery message never goes out sooner than this, even if step 1 is set shorter.

How many reminders are sent?

Up to five steps with your own delays (1h · 24h · 72h by default), each using a Meta-approved template. The series stops instantly when the customer completes their order.

Can I offer a discount to bring them back?

Yes — a coupon attaches to the last step, with tiered options so you only give away what's needed. Each cart also gets a one-tap recovery link back to checkout.

Will customers get messages at 3 AM?

No. Send windows queue messages for your allowed hours, and compliance settings respect consent — customers without opt-in or a phone number are flagged, not messaged.

How do I know it's making money?

The dashboard tracks captured carts, recovery rate and recovered value — and every recovered order is attributed, down to the rupee.

Can I test before going live?

Yes. Preview and Test buttons on every step send a sample to your own number, and a readiness checklist confirms templates, scheduler and connection before anything sends.

Take this feature with you
Download the one-page overview (PDF) to share with your team.
Download one-pager

Your customers are already on WhatsApp. Meet them there — properly.

Connect your WhatsApp Business account and get your inbox, automations, and analytics running in minutes.

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